Our Customers Most Frequently Asked Questions

Frequently Asked
Questions

Explore The Best New Zealand Has To Offer With Kiwi Motorhomes

Frequently Asked Questions

How do I book a Camper with KMH (Kiwi Motorhomes Ltd)?

  1. Complete enquiry form.
  2. KMH will respond confirming a motorhome is available along with a quote.
  3. You accept the quote and confirm booking.
  4. KMH respond with payment options and contracts.
  5. You confirm payment details, sign and return contracts and confirm pick up time and location.
  6. Once payment option has been processed then KMH will secure booking.

How does the insurance work?

KMH understands that you don’t rent a vehicle expecting to need insurance, but we understand that accidents do happen, so we want to assure you that KMH has you covered. KMH has a comprehensive commercial insurance policy which will provide cover for the vehicles whilst on hire, this is subject to standard excesses.

Is the Insurance optional?

No, when you request a booking the comprehensive Insurance policy costs will be calculated and included in the quote shown, this is compulsory.

Kiwi Motorohomes

FAQ's Continued

What happens if I’m in an accident?

If you are in an accident with a 3rd party, you should immediately contact KMH and we will work through the issues with you and endeavor to get you back enjoying your holiday as quickly as possible.

If the camper is not safe to continue driving we will try our best to secure an alternative vehicle to help get you back on the road, however we cannot guarantee that we will be able to do this on all occasions.

What happens if the Motorhome I have booked is involved in an accident prior to my hire?

KMH will endeavour all efforts are undertaken to organise a similar replacement vehicle where a vehicle has been damaged and cannot be repaired in time for the start of the hire.

If a similar replacement vehicle cannot be secured by KMH, then KMH will refund the full amount of any payment made by the hirer to KMH, this will then automatically terminate the hire agreement.

The Hirer agrees that KMH shall not be liable for any further additional costs incurred due to cancellation of the hire contract.

What happens if an accident happens but the camper is still safe to drive, can I continue my holiday?

The guest is required to notify KMH in all accident related events as soon as any damages occur to the camper. As long as the camper is still safe to continue driving and KMH have approved then the Hirer can carry on with their holiday. At the end of the hire KMH will have the damage assessed and notify the Hirer of costs and excess to be paid if applicable.

Kiwi Motorohomes

FAQ's Continued

Why rent with KMH?

We know it is a big decision, so we have made it very easy for you-

To make it super easy for you, we have included all of the following items into our quotes, so no hidden surprises-

  • NZ’s highest standard of manaakitanga (hospitality & care) available in NZ
  • Customized & flexible hire packages
  • Free exclusive overnight park over properties in Iconic locations around New Zealand
  • No 10% booking fee
  • One-way hire options available (additional charges may apply)
  • Free airport & airport hotel pickup/drop off’s
  • Unlimited Kms (not limited)
  • No cleaning fees
  • Largest and most extensive list of Free additional items-
  • Bike rack, 2 x mountain bikes, GPS navigation, children’s car & booster seats, kids attachable bike seats, outdoor camp table & chairs, children’s & parents DVD’s, board games & books, basic kitchen commodities, all linen & bedding supplied.
  • Bank secure payment system and options
  • 24/7 WhatsApp customer services support number (day & night)
  • 24/7 AA roadside assistance
  • Full Comprehensive insurance cover (standard excess)
  • No additional drivers’ fees (25yrs and over)
  • Kiwi Motorhomes welcome pack, including Iconic local Tohu wines, and much much more……

Can I extend my trip?

Yes, this will depend on availability of the camper after your hire. The Hirer must request an extension and KMH will then confirm availability, any extension will be booked as an additional hire.

Are there restrictions on roads and locations where a vehicle/camper can be driven?

All insurance policies have restrictions placed on where the vehicle can be driven so we strongly recommend you read the Terms & Conditions of the Insurance policy on the KMH site, a copy of the Insurance policy is available on request.

Kiwi Motorohomes

FAQ's Continued

What happens if I return the vehicle late?

A late fee of 125% of the pro-rated normal hourly hire cost of Vehicle.

If late return impacts next rental, 150% full daily rate due.

Do I need to clean the vehicle before returning it?

Yes. Waste and grey water tanks must be emptied and the campervan should be returned in a clean condition otherwise an additional cleaning fee may apply.

Can I rent and drive with an international license and do I need to be over a certain age to hire?

All drivers and hirers must be aged over 25 years old and

  • hold a current valid driver license from another country and:
  • you’ve not received a disqualification or suspension in New Zealand and have arrived into NZ less than 12 months ago, and
  • your overseas license is in English, if it’s not, It must be accompanied by an accredited English translation. The translation must be provided by a NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence. (An International Driving Permit may be acceptable as a translation if in English).
    you’ve not been granted a New Zealand driver license, and
  • you have not renewed, requalified or reinstated a New Zealand driver license since you last entered New Zealand.

You cannot drive in New Zealand if:

  • your overseas license has expired or is suspended, revoked or disqualified in the country of issue;
  • or you have had a 28 day suspension, been served a suspension for demerit points or been disqualified by the courts in New Zealand.

Kiwi Motorohomes

FAQ's Continued

Drivers Licence Requirements

Please note: A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection.

Visiting us from overseas? If your license is in a language other than English, please ensure two things:

  1. The license is appropriate for a full size motor vehicle (not restricted or learner).
  2. It must be accompanied by an accredited English translation. The translation must be provided by an an NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence. (An International Driving Permit may be acceptable as a translation if in English).

What happens if I cause minor damage to the camper/vehicle?

You must notify KMH of any damage as soon as it happens so the insurance company can be informed. Any excess may be removed from the security bond. If the camper is still drivable, repairs will commence upon the vehicle’s return.

Is there a minimum rental period?

Yes, 7 days off peak and 14 day’s during peak season.

Kiwi Motorohomes

FAQ's Continued

What happens if I cancel my booking after it has been accepted?

We do recommend you are very certain and double check your booking prior to confirming your booking with KMH. However, KMH also understands that plans sometimes need to be changed so please refer schedule below.

*Please refer to KMH full Terms and Conditions.

Cancelation schedule

Cancellation period / Cancellation fee

Period: 30+ days before commencement of Rental Period
Fee: 25% of Rental Price

Period: 8-30 days before commencement of Rental Period
Fee: 50% of Rental Price

Period: 0-7 days before commencement of Rental Period
Fee: 100% of Rental Price

Can I take my pet with me?

Unfortunately, not, as our Hirers comfort is paramount to KMH and some Hirers can be very sensitive to animals, we cannot allow any pets in the vehicles whilst on hire.
Child restraints for all vehicles

Kiwi Motorohomes

FAQ's Continued

All children aged under seven years must travel in an approved child restraint:

  • Children aged from birth to approximately four years (birth-18kg) must use a child seat
  • Children aged between four and seven years (15-36kg) must use a booster seat
  • All child restraints must comply with the standards approved in New Zealand
  • Kiwi Motorhomes is able to assist with the installation of this child restraint, but gives no warranty as to the appropriateness, correctness or adequacy of any child restraints fitted in the vehicle. You (the driver) accept full responsibility for the fitting, suitability and appropriateness of any such restraints fitted. It is the legal responsibility of a child’s parent or guardian to ensure that their child is properly restrained.

Bringing your own or hiring a child or booster seat

Child restraints & booster seats are included in most of KMH vehicles. To ensure we have some available for you, it is recommended that child restraints are requested at time of booking.
An AU/NZ Standard, European Standard or American Standard restraint that complies with New Zealand law is acceptable to use in New Zealand.

Where your child can sit

Front passenger seats in all vehicles cannot accommodate children under seven years.
Child or booster seats are not permitted in the rear facing seats of any vehicle.
We recommend that children are kept rear facing until approximately two years of age.

What happens if the Motorhome I have booked is involved in an accident prior to my hire?

KMH will endeavour all efforts are undertaken to organize a similar replacement vehicle where a vehicle has been damaged and cannot be repaired in time for the start of the hire.

If a similar replacement vehicle cannot be secured by KMH, then KMH will refund the full amount of any payment made by the hirer to KMH, this will then automatically terminate the hire agreement.

The Hirer agrees that KMH shall not be liable for any further additional costs incurred due to cancellation of the hire contract.

Kiwi Motorhomes

Our Vision

Tiaki Promise

We are super passionate in minimising our impact on the environment and in contributing to the communities we are a part of which is why we are part of the Tiaki Promise (please see link) https://tiakinewzealand.com/ and hope you feel the same way.

Our Background

My wife (Varnier) and I (Leon) started expanding Kiwi Motorhomes in 2017, up until that point we had been involved in the beautiful world of hiring motorhomes for 7 years but it wasn’t until 2017 that we made the decision to expand and now have bases in Auckland (Tamaki Makaurau), Christchurch (Otautahi) and Nelson (Whakatū) allowing us to service the whole of Aotearoa (New Zealand).

Our Wairua (Spirit)

Our spirit and vision is to connect whanau, friends and guests from all over the world thru hiring a campervan or motorhome with us here at Kiwi Motorhomes, it is a taonga (treasure) when you meet as total strangers and leave as great friends.

Friendly, Personalised, & Affordable

Our Campers

Explore NZ in one of our Campers.

FAQs

We have answers to your questions.

Rates & Fees

Get more details on our rental rates.

Request A Booking

Click below to request a booking.