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    Frequently asked Questions

    Most of the commonly asked questions about motorhome home and driving in New Zealand can be found in the FAQ's below.

    • Complete enquiry form to check availability.
    • Availability and quote sent.
    • Rental agreement returned and deposit paid.
    • Once deposit recieved you will recieve confirmation of booking

    KMH understands that you don’t rent a vehicle expecting to need insurance, but we understand that accidents do happen, so we want to assure you that KMH has you covered. KMH has a comprehensive commercial insurance policy which will provide cover for the vehicle (Awnings & hired mountain bikes & E-bikes are excluded from vehicle insurance) whilst on hire, this is included as compulsory as an additional amount and is subject to a standard excess/deductible/bond.

    Excess reduction options are available as an Optional Extra.

    The bond/deductible or Insurance Excess is debited 14 days prior to pickup of the motorhome, if the motorhome is returned undamaged then the Insurance Excess or Bond is refunded at the completion of your hire.

    The full excess amount will be payable for each separate accident/event regardless of fault.

    If any accidental damage is sustained during the hire, including 3rd party vehicle damage, then the bond or Insurance Excess forms part of the repair costs, any difference between the Insurance Excess and the final repair costs will be refunded at the completion of the repairs.

    KMH has a comprehensive commercial insurance policy which will provide cover for the vehicles whilst on hire, this is included in the daily rate and is subject to standard excesses.

    Excess reduction options are available on request.

    Unfortunately not the insurance is compulsory, when you request a booking the comprehensive Insurance policy costs will be calculated and shown as a separate amount under the daily rate, we have elected to show as a separate amount instead of including in the daily rate like most other companies. An optional extra is offered to reduce the standard Deductible/Excess/Bond amount.

    We are closed Sundays & Public holidays to allow our valued staff some family/whanau time. We can accommodate special requests however an additional out of standard hours fee of $195.00 would apply. 

    Please note- only by special request for staffing availability.  

    If you are in an accident or any accidental damage is sustained to the motorhome you need to notify KMH immediately, we will then assess your safety and the ability to safely continue driving the motorhome, we will discuss with you and endeavor to get you back on the road and enjoying your holiday as quickly as possible.

    If the camper is not safe to continue driving we will try our best to secure an alternative vehicle to help get you back on the road, however we cannot guarantee that we will be able to do this on all occasions.

    KMH will endeavour all efforts are undertaken to organise a similar replacement vehicle where a vehicle has been damaged and cannot be repaired in time for the start of your hire.

    If a similar replacement vehicle cannot be secured by KMH, then KMH will refund the full amount of any payment made by the hirer to KMH, this will then automatically terminate the hire agreement.

    The Hirer agrees that KMH shall not be liable for any further additional costs incurred due to cancellation of the hire contract.

    The hirer is required to notify KMH in all accident related events as soon as any damages occur to the motorhome. If KMH assess and approve that the motorhome is still safe to continue driving then the hirer can continue on with their holiday.

    At the end of the hire KMH will have the damage assessed and the bond or Insurance Excess will form part of any repair costs, and any difference between the Insurance Excess or bond amt. and the final repair costs will be refunded at the completion of the repairs.

    The full excess amount is payable for each & every separate accident including any damage to 3rd party vehicles regardless of fault. 

    As a husband and wife owned and operated business it's important to us that we deliver the experience that we would want to recieve if we were hiring a motorhome

    We know it's a big decision and often confusing when deciding who to book with, which is why we feel a sense of responsibility to help you experience everything great about Aotearoa (New Zealand), he tangata (our people) and he whenua (our land) so we’ve tried to make it easy and simple for you.

    By offering an extensive list of items free of charge where other hire companies would normally charge you for, see our extensive list below.

    As all of our vehicles are certified self-contained with solar panels you have the flexibility to explore off-the-beaten-track locations, so jump on a mountain bike (additional fee applies, based on availability) and within minutes you can be in a different world, and so your little darlings don't miss out on all the fun we can even include attachable children's bike seats (1-4 years - available for hire, based on availability).

    And if you don't feel that energetic we can include e-bikes (additional fee applies) so anyone at any age or fitness level can experience everything Aotearoa has to offer.

    We've made it easy for you-

    • Fantastic Top 10 Camp ground membership allowing discounts on camp grounds & ferry crossings (additional fee may apply)
    • Customized pickup & drop off locations such as Auckland, Hamilton, Rotorua, Nelson & Christchurch regions (conditions may apply) 
    • GPS Units (additional fee applies)
    • Full comprehensive insurance cover (with standard $7,500.00 excess)
    • Bike Racks (max 2 mountain bikes)
    • 2 x adult size mountain bikes (additional fee applies)
    • 2 x E-bikes are subject to availability (additional fee applies)
    • Children’s car seats & booster seats
    • Outdoor camping table and chairs
    • All required linen & bedding
    • Essential Kitchen Items- plunger coffee, tea, salt, pepper, cooking oil, paper tissues, dishwashing liquid & even toilet paper
    • Customized & flexible hire packages such as Golf, New Zealand's top great walks & weddingmoon pacakges
    • No additional drivers fee
    • DVD’s, games and books
    • Free airport & airport hotel pickup/drop off’s (11.00am-4.00pm) 
    • Unlimited kms (RUC’s, NZ road user charges are additional)
    • No cleaning fees 
    • Bank secure payment system and direct bank payment options
    • 7 days WhatsApp customer service number (8.00am -6.00pm)
    • 24/7 Emergency WhatsApp number 
    • 24/7 AA Roadside Assistance
    • No booking fees

    Yes, we will do our best to help you extend your adventure which will depend on availability. Once you let us know that you would like to extend we will check and confirm availability, any extension will be booked as an additional hire and paid at time of the extention.

    We don't ever want to be a holiday spolier but as we know all insurance policies have restrictions placed on where the vehicle can be driven, also NZTA (NZ Road Transport Assoc) have a list of prohibited NZ roads on there website, so we strongly recommend all of our guests read carefully our KMH rental agreement and Terms & Conditions on our website, a copy of our Insurance policy is also available on request.

    A late fee of 125% of the pro-rated normal hourly hire rate will need to be paid, if the late return impacts our next rental the unfortunately 150% of the full daily rate will be due.

    Unless you have chosen for the optional extra 'Dump & Run' option then you will need to empty the toilet (casette), empty the grey waste water tank, also re-fill the motorhome diesel tank, Ad Blue (if applicable) and LPG gas bottle, all personal rubbish must be taken out and the motorhome should be returned in a clean condition (inside motorhome) otherwise an additional cleaning fee will apply.

    All drivers and hirers must be aged over 25 years old (unless agreed by KMH) and

    • Hold a current valid driver license for the vehicle being hired and:
    • You’ve not received a disqualification or suspension in New Zealand and have arrived into NZ less than 12 months ago, and
    • Your overseas license is in English, if it’s not, It must be accompanied by an accredited English translation. The translation must be provided by a NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence. (An International Driving Permit may be acceptable as a translation if in English).
    • You’ve not been granted a New Zealand driver license, and
    • You have not renewed, requalified or reinstated a New Zealand driver license since you last entered New Zealand.

    If your license is in a language other than English, please ensure two things:

    • The license is appropriate for a full size motor vehicle (not restricted or learner).
    • It must be accompanied by an accredited English translation. The translation must be provided by an an NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence. (An International Driving Permit may be acceptable as a translation if in English).

    You must notify KMH of any damage as soon as it happens so the insurance company can be informed. 

    If any accidental damage is sustained during the hire period to the motorhome or 3rd party vehicle regardless of fault then the bond or Insurance Excess will form part or all of the repair costs. Any difference between the Insurance Excess or bond amt. and the final repair costs will be refunded at the completion of the repairs.

    The full excess amount will be payable for each separate accident regardless of fault while on hire.

    Yes, 7 days off peak and 14 day’s during peak season.

    We do recommend you are very certain and double check your booking prior to confirming your booking with KMH. However, KMH also understands that plans sometimes need to be changed so please refer our cancelation schedule.

     

    Cancellation period / Cancellation fee

    • Period: 30+ days before commencement of Rental Period Fee:
      25% of Rental Price
    • Period: 8-30 days before commencement of Rental Period
      Fee: 50% of Rental Price
    • Period: 0-7 days before commencement of Rental Period
      Fee: 100% of Rental Price

    The great news is KMH is pet friendly and we are open to discussing each request case by case, we would love to allow your little treasures and family members to enjoy your adventure with you however as our hirers safety & comfort is our priority we do have to be mindful that some hirers can be very sensitive and alergic to animals.

    Happy to discuss and confirm each request seperately. 

    Yes you are welcome to bring your own car or booster seat as long as it is not expired and is approved in NZ for your darling.

    We are happy to offer child restraints & booster seats with your hire, to ensure we have some available for you it is recommended that child restraints are requested at time of booking along with your childrens age, height and weight.

    An AU/NZ Standard, European Standard or American Standard restraint that complies with New Zealand law is acceptable to use in New Zealand.

    Ultimately it is your responsibility as the driver and hirer to ensure the child restraint is applicable and suitable for the child, please feel free to refer to NZTA website for all details.

    Front passenger seats with air bags child restraints or children under seven years of age.

    Child or booster seats are not permitted in the rear facing seats of any vehicle.

    We highly recommend that children are kept rear facing until approximately two years of age, please refer NZTA website for details on child restraints.

    KMH will endeavour all efforts are undertaken to organize a similar replacement vehicle where a vehicle has been damaged and cannot be repaired in time for the start of the hire.

    If a similar replacement vehicle cannot be secured in time by KMH, then KMH will refund the full amount of any payment made by the hirer to KMH, this will then automatically terminate the original rental agreement.

    The Hirer agrees that KMH shall not be liable for any further additional costs incurred due to cancellation of the hire contract.

    Our primary focus is on our guests safety, as all of our motorhomes are large 2 wheel drive vehicles we prohibit all driving on any roads that are partly or fully covered with snow, including any ski field accesss roads.

    Please see our Terms & Conditions and Rental Agreement for additional info or email info@kiwimotorhomes.co.nz for further information.

    T Cook
    T Cook
    2024-04-08
    Absolutely above and beyond! We had no issues picking up and returning. Booking was easy. The campervan was great! Jimmy easily fit our family of 6. My 8 year old had left her journal tucked away so we didn’t see it when packing up. When we returned to Auckland, I realized it had gotten missed. Leon was in Christchurch (our drop off point) and volunteered himself as a personal courier. We were able to get it before leaving New Zealand. Service with a smile, along the extra mile! Thank you so much KMH team. It was a memorable trip.
    Jo Tuck
    Jo Tuck
    2024-04-07
    We hired Luigi for around two months to support our sister, Wendy, on her Tour of Aotearoa. With little time to train and shall we say in the older age group, we wanted to help her achieve her dream. Luigi’s only common passenger was Wendy’s dog, Doogal, as the driving teams changed as she biked down the country. He was the co-driver sitting on his booster set in the front! We did have some problems - the door could not be opened from the inside due to the mechanism breaking, an errant draw which liked to slide out during travel and the bumper meeting the ramp (requiring some gaffer tape repair). As we had a schedule to maintain and what seems to be a huge demand on motorhome repairers in NZ, we made do and in some ways that was part of the adventure. We always say legends are never made about what goes right. So Luigi is part of our family now and we hope that future adventurers enjoy him. Thanks to Leon, Varnier and the team for sharing our dream and making it easy. Cheers Tuck Adventour of Aotearoa
    Liesbeth Lageveen
    Liesbeth Lageveen
    2024-04-01
    We hired a campervan for over 30 days, it was a van with lots of space. We made good use of the bikes we hired with it. Picking up and dropping of was well organized. Also the fact we could pick it up in Christchurch and drop it of in Auckland. The bed was comfortable and there was enough stuff in the kitchen to prepare meals. The refrigerator was really big and the part where you could put your bottles very handy. All in all we had a wonderful holiday!!!
    Caroline Beecham
    Caroline Beecham
    2024-03-15
    From the moment we contacted Leon and Varnier nine months ago, they were always there for us, helping us to plan our epic 7-week motorhome adventure in New Zealand. With us being in the UK, they set up a WhatsApp group with us and helped us with all our questions even before we committed to hiring our chariot from Kiwi Motorhomes. Communication was always timely and all our questions were answered personally by Leon or Varnier in a clear and concise manner. When the motorhome we were supposed to have went out of commission only two weeks before the start of our trip due to an accident, Leon and Varnier pulled out all the stops to ensure that we got a replacement motorhome just as good - the lovely TUI. She was handed over to us in tip top condition and with everything you could possibly need, and we had a thorough instruction on how to operate her before we drove off. During our travels, any of our enquiries were answered promptly. We could not have asked for a better company to work with - a personal touch from start to finish, easy to deal with and a fantastic motorhome! Highly recommended - if ever we are lucky enough to come back to NZ and need a motorhome, there is no question that we would return to Kiwi Motorhomes!
    H B
    H B
    2024-03-14
    We had a wonderful experience with Kiwi Motorhomes. My partner and I had never driven a campervan but Leon and Varnier were really helpful. As well as providing information about the campervan in advance they went through all the functions of the motorhome where we arrived so we felt really confident. Our campervan(Jordy) was really comfortable and quite spacious for two people. Definitely the best way to explore New Zealand. We picked up in Auckland and dropped off in Christchurch and both pick up and drop off were easy. Thank you so much to Kiwi Motorhomes!
    Sam Pye
    Sam Pye
    2024-03-12
    Hi to all the crew at kiwi motorhomes. We have just returned from a 17 day adventure in the south island of New Zealand. We had a Roxy motorhome which was absolutely fantastic. The service we received from Leon Varnier Hayley and Shane couldn't have been better. If you are thinking of hiring a motorhome you will not find better. Thanks Kiwi Motorhomes 😊 . Sam and Carolyn.
    Florian Wüst
    Florian Wüst
    2024-03-10
    Wir haben Leon und Varnier vergleichsweise kurzfristig für einen Wohnwagen für unsere Familie angeschrieben. Dadurch standen nur noch wenige Modelle zur Auswahl, jedoch haben wir ein sehr guten und nahezu neuen Wohnwagen bekommen. Auch bei den ganzen Fragen waren die beiden sehr hilfreich und so konnten wir unsere Rundreise sehr genießen. Beim nächsten Mal würden wir einen kleineres Modell wählen, weil wir dann auf der Reise gemerkt haben, dass das für uns einfacher gewesen wäre. Nachher ist man immer schlauer. Aber so hatte wir alles onboard und konnten auch entspannt ein paar Tage ohne Strom und Toiletten an abgelegenen Ort übernachten. Auch die Abwicklung war fair und sehr unkompliziert, trotz eines von uns verursachten Schadens.
    Jen Z
    Jen Z
    2024-03-09
    We drove Jasper around bith islands for over 3 weeks and we had an amazing experience with Kiwi motors. The RV was spotless and in good condition. They didn't rush us through our pickup and spent alot of time showing us how everything worked. The drop off and pick up were so easy. We loved every minute of our trip, enjoyed the time as a family (we took a 3.5 year old) and would 100% recommend kiwi.
    james middleton
    james middleton
    2024-03-07
    Kiwi Motorhomes team were outstanding with service, support and a real friendly Kiwi attitude. Thank you Leon and Varnier .
    Amanda Peterson
    Amanda Peterson
    2024-02-27
    Fantastic experience! The owners are so kind and helpful. The motorhome I had was in tiptop shape. Will definitely be using them again.